PLEASE READ THESE Terms of Service CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and Review Setup LLC, a limited liability company organized under the laws of the State of Minnesota ("Company," "we," "us," or "our"), governing your access to and use of the website located at www.reviewsetup.com and all associated services, products, and content (collectively, the "Services").
By accessing our website, creating an account, purchasing a subscription, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies incorporated by reference herein.
If you do not agree to these Terms, you must immediately discontinue use of our Services.
Review Setup LLC provides reputation management services, including but not limited to Google Business Profile (GBP) management, Google review acquisition and monitoring, review response strategies, and related reputation enhancement tools ("Services"). Our Services are offered on a monthly subscription basis.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable prior notice to active subscribers.
Our Services are delivered and managed using the following third-party platforms:
Your use of these Services may also be subject to the respective terms of service of these third-party platforms. We are not responsible for third-party platform changes, outages, or policy modifications that may affect service delivery.
Our Services are intended solely for clients and users located within the United States. By using our Services, you represent and warrant that you are located in the United States.
To use our Services, you must:
By using our Services, you represent and warrant that you meet all eligibility requirements stated above.
To access certain features of our Services, you may be required to create an account. You agree to:
You are solely responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to maintain account security.
Access to our full Services requires a paid monthly subscription. Subscription details, including pricing and included features, are provided on our website and in your service agreement. We reserve the right to modify subscription pricing with at least thirty (30) days advance notice to active subscribers.
By subscribing to our Services, you authorize us to charge your designated payment method on a recurring monthly basis through our payment processor, Stripe. You agree to:
All fees are stated in U.S. Dollars. Applicable taxes may be added to your subscription fee as required by law.
If a payment fails, we reserve the right to suspend or terminate access to Services until payment is received. We may make multiple attempts to process payment before suspending your account.
You may cancel your subscription at any time by contacting us or through your account settings. Cancellations take effect at the end of the then-current billing period. We do not provide refunds for partial months of service unless otherwise required by applicable law or expressly agreed upon in writing.
Subscription fees are generally non-refundable. Exceptions may be considered on a case-by-case basis at our sole discretion. If you believe you are entitled to a refund, please contact us within fifteen (15) days of the charge in question.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
We reserve the right to terminate your access to the Services immediately and without notice if you violate this Acceptable Use Policy.
Our reputation management services are designed to help businesses generate authentic reviews from their genuine customers and manage their online presence. You acknowledge and agree that:
We reserve the right to terminate Services immediately if we determine that you are using our platform in violation of Google's Terms of Service or any applicable law.
By providing your mobile phone number, you expressly consent to receive SMS text messages from us for purposes including account notifications, service updates, campaign reports, and promotional messages. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message or contacting us directly.
By providing your email address, you consent to receive emails from us including service-related communications, billing notifications, and marketing messages. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. You cannot opt out of service-related and transactional emails while you maintain an active subscription.
All our email communications comply with the CAN-SPAM Act. All SMS communications comply with the Telephone Consumer Protection Act (TCPA). We will honor all opt-out requests promptly.
All content, trademarks, logos, service marks, trade names, graphics, software, and other intellectual property associated with the Services and the Review Setup LLC brand are owned by or licensed to us and are protected by applicable United States and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes. You may not:
Our Services integrate with and may link to third-party platforms including GoHighLevel, Stripe, and Google Business Profile. We do not control these platforms and are not responsible for their content, privacy practices, or terms of service. Your use of third-party services is governed by their respective terms and policies.
We are not responsible for any damages, losses, or liabilities arising from your use of or reliance on third-party platforms or any interruption of those services.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF OUR REPUTATION MANAGEMENT SERVICES, INCLUDING IMPROVEMENTS IN STAR RATINGS, REVIEW COUNTS, OR SEARCH RANKINGS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVIEW SETUP LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO REVIEW SETUP LLC IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to defend, indemnify, and hold harmless Review Setup LLC, its members, managers, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of or access to the Services; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any content you submit through the Services.
These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be subject to good-faith negotiation. If the parties cannot resolve the dispute within thirty (30) days, the dispute shall be submitted to binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. Arbitration shall take place in Minnesota. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AGREE THAT ANY CLAIMS WILL BE BROUGHT ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to violation of these Terms, non-payment, or abusive conduct toward our staff.
Upon termination, your right to use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect, including Sections on Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the effective date, and where appropriate, by email or SMS notification. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and us regarding the Services.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
We shall not be liable for any failure to perform due to causes beyond our reasonable control, including acts of God, government restrictions, or third-party platform outages.
For questions about these Terms of Service, please contact us:
Review Setup LLC
Website: www.reviewsetup.com
Email: legal@reviewsetup.com
Location: Minnesota, United States