Privacy Policy

Review Setup LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.reviewsetup.com or use our reputation management services ("Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our website or purchase our Services, we may collect the following categories of personal information:

• Full name
• Email address
• Phone number (mobile and/or business)
• Business name and address
• Billing and payment information (processed securely via Stripe)
• Account login credentials
• Communications you send to us (emails, support requests, survey responses)
• Any other information you voluntarily provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referring URL and exit pages
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party platforms we use to deliver our Services, including:

• GoHighLevel (GHL) – CRM and communication data
• Stripe – Payment transaction records
• Google Business Profile – Review and listing data related to your account

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To process subscriptions and payments through Stripe
• To manage your Google Business Profile and reputation campaigns
• To send you service-related communications via email and SMS
• To send you marketing and promotional messages (with your consent)
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve our Services
• To detect, prevent, and address fraud, security incidents, and abuse
• To comply with applicable legal obligations
• To enforce our Terms of Service

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party vendors who assist us in operating our Services. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it appropriately:

• Stripe – Payment processing
• GoHighLevel – CRM, SMS, and email communications
• Google – Business Profile management services

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal requests such as subpoenas, court orders, or government investigations.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

3.4 Protection of Rights

We may share information where necessary to protect the rights, property, or safety of Review Setup LLC, our clients, or the public.

4. Communications: SMS and Email

4.1 SMS Communications

By providing your mobile phone number, you consent to receive SMS text messages from us, including:

• Account and subscription notifications
• Service updates and campaign performance reports
• Promotional offers and announcements

Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any of our text messages or contacting us at the information below. For help, reply HELP or contact us directly.

4.2 Email Communications

By providing your email address, you consent to receive emails from us, including transactional emails (billing receipts, account alerts) and marketing emails (tips, promotions, updates). You may unsubscribe from marketing emails at any time via the unsubscribe link in any email. Transactional emails cannot be opted out while your account is active.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies – Required for the website to function properly
• Analytics Cookies – Help us understand how visitors interact with our website
• Marketing Cookies – Used to track and personalize advertising

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use specific features of our Services.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. When you cancel your subscription, we will delete or anonymize your information within thirty (30) days, except where retention is required by applicable law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access – Request a copy of the personal information we hold about you
• Right to Correction – Request correction of inaccurate or incomplete information
• Right to Deletion – Request deletion of your information (subject to legal obligations)
• Right to Opt-Out – Opt out of marketing communications
• Right to Data Portability – Request your information in a portable format

To exercise any of these rights, please contact us at privacy@reviewsetup.com.

8. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to maintaining appropriate safeguards.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

For questions about this Privacy Policy or your privacy rights, please contact us: